Patient Appointment Clerk

US-CO-Fort Carson
United States
Michelle Davidson
Facility Web Site
Regular Full-Time
Recruiter Email


Federal Staffing Resources has several Full Time openings for Patient Appointment Clerks on Ft. Carson CO (Colorado Springs). It is 40 miles north of Pueblo, Colorado in Pueblo County. 



  • At least 6 months of experience in a customer service related industry. Training and experience in medical office scheduling preferred.
  • High School Diploma or GED 
  • Must be US Citizen
  • Excellent telephone customer service skills are required.  Must be proficient in writing and understanding English. Must be able to clearly speak English and be understood by patients and clinic staff.
  • Strong computer skills and proficiency are necessary. A working knowledge of Microsoft Windows, Word and Excel are required. In addition, accuracy in typing and the ability to quickly learn proprietary systems is required.
  • General medical ethics and knowledge of Privacy Act (HIPAA) for patient privacy is essential
  • CAC access


  • Make clinical appointments and coordinate appointments with other direct care facilities as required. Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
  • Determines patient eligibility for services and arranges and schedules medical appointments for referred care. Validate eligibility Defense Eligibility Report System (DEERS). Proficiency is required in the use of all updated clinical scheduling software packages, such as DEERS and AHLTA
  • Contact patients to schedule, reschedule, and/or cancel appointments.
  • Must adhere to outlined timeframes for scheduling purposes.
  • Must have the ability to understand the entire functioning of the scheduling unit and be able to understand the importance of each aspect of their duties as it affects the entire operation.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.

We offer:

  • Competitive compensation
  • Paid Time Off (PTO)
  • Paid Holidays
  • Medical, Dental & Vision plans
  • Monday-Friday daytime shift
  • Opportunity to provide services to Military members and their families!


FSR provides healthcare professionals to government healthcare facilities supporting active military service members, retirees, and their families nationwide. Since 2004, FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships. FSR is a well-established, award winning organization built with committed professionals who have a unified vision of helping others to succeed and thrive. 


We invite you to join our team and grow with us!


FSR is a woman-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program.


Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse


This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.


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